Contact and support

Get help with the account and workflow you actually use.

Open a support ticket from your signed-in workspace so the request stays associated with your account. Include the affected page, approximate time and the status or error you saw.

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01Account and access

Account and access

Use sign-in and recovery first; account-specific requests belong in support.

  • Describe whether email, Telegram or a broker connection is affected.
  • Include the visible error and the steps that led to it.
  • Never send a password, OTP, recovery code or broker API secret.
02Signals and records

Signals and records

Provide a signal reference or receipt when a delivered record seems incorrect.

  • Say which channel and approximate time were involved.
  • Distinguish a signal notification from a paper or broker transaction.
  • Use the journal and signal evidence views to review your own records.
03Service availability

Service availability

Check platform status before retrying an unavailable operation.

  • Retry account reads after a temporary connection failure.
  • Review a transaction's recorded status before submitting it again.
  • Contact your broker directly for broker account, funding or withdrawal assistance.
Disclosure. Trading can result in losses. Features depend on your plan, market coverage and account permissions. Paper activity is simulated; broker execution requires independent verification and authorization.
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